Superstar Jackets takes great satisfaction in its strong quality control procedures, which greatly lower the possibility of refund requests. But if a return or exchange is required, we make sure that our clients may do so quickly and easily. Refunds are handled by the original payment method such as PayPal that was used for the original transaction and are given out three days after the return request is received.
Refund Terms and Conditions:
To facilitate a smooth refund process, we have established the following terms and conditions:
If there is a mistake from our side and you received the wrong parcel then you are most welcome to use the return policy.Refunds are processed through the same payment platform used for the original purchase.Customers can expect to receive their refund within 3 days, although bank processing times may extend this period to 5 to 14 working days.
Notification of the refund process will be sent to customers via email by our customer support team.Exchange Terms and Conditions:
For customers seeking an exchange, the following terms and conditions apply:
The product needs to be returned in the exact same as the original product which was delivered to the customer.You may gives the valid reason for the exchange policy to be claimedExchanges are only accepted if the goods you get differs in size, color, or feature from what is specified on our website.All costs associated with the exchange procedure, including shipping and redelivery fees, are the responsibility of the customer.In order for our customer support team to track exchange orders efficiently, customers must supply them with a valid tracking ID.Products that are specially made for a customer cannot be returned or exchanged.Please contact our friendly customer service team if you have any more questions or need any help with returns and exchanges. They are here to help you move through the procedure with ease.
At Superstar Jackets, we’re dedicated to making sure our cherished clients are happy and comfortable.
